How do I report a problem with the service I received?

If you're unsatisfied with the service you've received from a garage booked through Garage.co.uk, reporting the issue is made straightforward through the platform. Whether the problem relates to the quality of work, the service not being as described, or any other concerns, Garage.co.uk provides a structured process to ensure your feedback is heard and acted upon. Here’s how to report a problem:

Steps to Report a Service Problem

1. Log Into Your Account: Your first step is to access your Garage.co.uk account. Enter your login credentials to gain access to your dashboard, where all your interactions with the platform are managed.
2. Access the Bookings Tab: Within your account dashboard, navigate to the 'Bookings' tab. Here, you'll find a list of all your current and past bookings.
3. Select Your Booking: Find the specific booking related to the service you wish to report an issue on. Click on this order to view the detailed booking information.
4. Report a Problem Feature: Scroll to the bottom of your order details page, where you’ll find the 'Report a Problem' feature. This functionality is designed to let you communicate directly with Garage.co.uk about any issues or dissatisfaction with the services received.
5. Describe the Issue: When reporting a problem, provide a clear and detailed description of the issue. Include any relevant information that could help in understanding the nature of the problem and any resolution you seek. The more information you provide, the better equipped the Garage.co.uk team will be to assist you.

What Happens After You Report a Problem

• Review and Contact: Once you’ve submitted your problem report, the Garage.co.uk support team will review the details. They may contact you for further information or clarification as part of their initial assessment.
• Resolution Process: The support team will work with you and the garage to address and resolve the reported issue. This may involve mediation to reach a satisfactory outcome for both parties.
• Feedback and Follow-Up: You might also be asked to provide feedback on the resolution process. This helps Garage.co.uk to improve the service and support they provide to users.

Reporting a service problem through Garage.co.uk is designed to be user-friendly, ensuring that any issues are addressed promptly and effectively. The platform aims to facilitate a fair and satisfactory resolution, upholding the quality of service and customer satisfaction that users expect.