Get help with reviews

Insights on sharing and understanding reviews for informed decisions.
Who can write a review on Garage.co.uk?
At Garage.co.uk, anyone who's interacted with a listed garage can review. Direct bookings receive a "Verified" badge, underscoring authenticity and aiding in community-driven choices.
How do I know if a review is genuine and verified?
On Garage.co.uk, a "Verified" badge indicates a review from a direct booking. While all feedback is valued, this badge confirms the review's authenticity based on our records.
Why are some reviews marked as "Verified"?
Reviews with a "Verified" badge on Garage.co.uk are tied to direct bookings. This badge underscores the feedback's authenticity, helping users discern genuine experiences based on our records.
Can I leave a review if I booked outside of Garage.co.uk?
Even if you didn’t book through Garage.co.uk, your review is welcomed. While it won't have the "Verified" badge, your feedback offers valuable insights to our community.
What's the difference between 'Unclaimed profile' and 'Claimed profile' for a garage?
'Claimed profiles' on Garage.co.uk signify active garage engagement with verified details. 'Unclaimed profiles', while informative, aren't actively managed by garages. Both types allow user reviews
I've noticed an inappropriate review. How can I flag it?
On Garage.co.uk, users can flag inappropriate reviews. Our Content Integrity Team evaluates flagged content, ensuring our platform remains genuine. Misuse of the flagging tool is discouraged.
How do we handle flagged reviews?
On Garage.co.uk, users can flag inappropriate reviews. Our Content Integrity Team evaluates flagged content, ensuring our platform remains genuine. Misuse of the flagging tool is discouraged.
Can businesses pay Garage.co.uk to remove negative reviews?
Businesses cannot pay Garage.co.uk to remove negative reviews. We ensure genuine, unbiased feedback, treating all reviews equally, fostering trust between consumers and businesses.
What's the purpose of reviews on Garage.co.uk?
Reviews on Garage.co.uk guide user decisions, offer businesses constructive feedback, build trust, and foster community interaction. They ensure transparency, accountability, and continuous service evolution.
What guidelines should I follow when writing a review?
When writing reviews on Garage.co.uk, ensure they're genuine, relevant, and respectful. Avoid personal info, stay clear and detailed, and avoid conflicts of interest for impactful feedback.
I made an error in my review. How can I edit or delete it?
On Garage.co.uk, you can easily edit or delete your reviews. Simply log in, navigate to the 'Reviews' tab, and choose to either edit or remove your feedback.
Are there any tips for writing a helpful review on Garage.co.uk?
For impactful reviews on Garage.co.uk, be specific, objective, and genuine. Share both pros and cons, avoid personal details, and ensure clarity and accuracy in your feedback.
Can I review the same business more than once on Garage.co.uk?
On Garage.co.uk, you can review a business multiple times, reflecting varied experiences. While positive changes can be acknowledged, constructive feedback helps businesses evolve. Review once every 24 hours.
Can garages remove reviews they don't like?
Garages cannot directly remove reviews on Garage.co.uk. Reviews stand for transparency and trust. However, garages can flag reviews for guideline violations, ensuring genuine, unbiased feedback.
Why should I trust reviews on Garage.co.uk?
Reviews on Garage.co.uk are backed by verification, unbiased treatment, active monitoring, and transparent policies. We're committed to providing authentic, real-world feedback you can trust.
How does Garage.co.uk ensure the authenticity of reviews?
Garage.co.uk employs verification, active monitoring, and transparent guidelines to ensure review authenticity. We're dedicated to providing real, unfiltered insights into garage experiences.
Why is it important for garages to have a 'Claimed profile'?
Claiming a profile on Garage.co.uk boosts garages' credibility, enables direct communication, and provides competitive advantage. It epitomises engagement, transparency, and commitment to customer feedback.
Are reviews on Garage.co.uk moderated?
Reviews on Garage.co.uk undergo moderation through automated checks, flagging systems, and manual assessments, ensuring content is genuine, relevant, and adheres to our guidelines.
Do garages get notified when they receive a review?
Garages are notified upon receiving a review, enabling timely engagement and allowing them to monitor and respond to customer feedback effectively.
What can I do if my review is flagged or removed by a garage?
If a garage flags your review, you’ll be notified with reasons and can appeal or amend the feedback. Our support team is ready to assist you.
How long does it take for my review to appear on Garage.co.uk?
If a garage flags your review, you’ll be notified with reasons and can appeal or amend the feedback. Our support team is ready to assist you.
Can garages respond to reviews on their profile?
Absolutely, on Garage.co.uk, we believe that communication is a two-way street. It's not just about customers sharing their experiences; it's also about garages having the opportunity to respond. Garages are actively encouraged to reply to reviews left on their profile, whether those reviews are positive or negative.
Why might my review be removed from Garage.co.uk?
It’s important to note that removal is not a step taken lightly. Each flagged review is investigated thoroughly before any action is taken. We aim to balance the freedom of speech with the responsibility of providing genuine, helpful, and relevant content.
What happens if a garage has multiple locations? Can I review each one separately?
You can review each garage location separately on Garage.co.uk, providing specific feedback for the services received at each individual site.
How does Garage.co.uk handle disputes between a user and a garage regarding a review?
Disputes over reviews are handled with a fair investigation, communication with both parties, and a transparent resolution process to maintain the integrity of Garage.co.uk.
How does Garage.co.uk protect my personal data when I leave a review?
Garage.co.uk protects your personal data with encryption, strict privacy compliance, and secure storage, ensuring your review experience is safe and private.
What steps does Garage.co.uk take to prevent fake reviews?
Garage.co.uk prevents fake reviews with verified bookings, monitoring systems, manual checks, clear guidelines, and a flagging system to ensure review authenticity.