Collections & delivery help

Find support on collections and delivery services, from scheduling to enquiries.
How can I find out if a garage offers a collection and drop-off service?
This article explains how to spot garages that provide collection and drop-off services through Garage.co.uk, enhancing your booking experience.
Is there an additional cost for using the collection and drop-off service?
Learn how Garage.co.uk displays the cost of collection and drop-off services offered by garages, allowing for informed decisions.
How far will a garage travel to collect my vehicle?
Discover how to find out the maximum distance garages will travel for vehicle collection and drop-off on Garage.co.uk.
How do I specify the collection and drop-off times when booking?
Understand the process for choosing collection and drop-off times for your vehicle service booking on Garage.co.uk.
How will I know when my vehicle is on its way back to me?
Explains the process garages use on Garage.co.uk to inform you when your vehicle is on its way back after collection service.
Will the same person collect and return my vehicle?
Clarifies whether you can expect the same individual to handle both collection and return of your vehicle when using garage services on Garage.co.uk.
What happens if I’m not at the location when the garage comes to collect my vehicle?
This article explains the procedure and implications if you're not available at the collection point for your vehicle as arranged with a garage via Garage.co.uk.
Can I change the drop-off location after my vehicle has been collected?
Details on how to amend the drop-off location for your vehicle post-collection via Garage.co.uk, using direct communication or instant chat.
What if I need to cancel or reschedule my collection and drop-off service?
Instructions on how to cancel or reschedule your vehicle's collection and drop-off service through direct communication with the garage.
Do I need to hand over my vehicle keys to the driver for collection and drop-off?
Learn why it's essential to provide your vehicle keys to the garage's driver for collection and drop-off, ensuring smooth service.