What happens if the garage needs to change my booking date or time?

When you've booked a service on Garage.co.uk, both you and the garage hope that everything goes according to plan.

However, there might be occasions when the garage needs to change your booking date or time due to unforeseen circumstances such as staffing issues, equipment availability, or prior service appointments running over. Here’s how such situations are handled to minimise any inconvenience:

Communication from the Garage

Telephone Contact: The most direct form of communication you might receive from a garage regarding changes to your booking is a phone call. This allows the garage to explain the situation promptly and discuss alternative dates or times for your appointment. It also provides you with the opportunity to ask questions or express any concerns directly.

Instant Chat Facility: Alternatively, garages might use the instant chat facility on Garage.co.uk, accessible from your booking information page within your account. This method facilitates quick and easy communication, allowing you to receive updates and agree to new booking arrangements without the need to make a phone call.

Next Steps After Being Notified

After being contacted by the garage, you'll have the chance to agree to the new proposed date or time for your service. If the new slot isn’t convenient, you can discuss further options directly with the garage.

Should there be a need to cancel the booking due to the changes not fitting your schedule, the garage or you can cancel the booking via your account.

Your Rights and Options

Garage.co.uk ensures that you're kept informed of any changes to your booking as soon as possible. It’s part of our commitment to providing a transparent and user-friendly service.

You always have the option to reschedule or cancel your booking if the proposed changes don’t suit your needs, subject to the garage’s cancellation policy.

Customer Support

For any assistance or if you have concerns about the changes to your booking, the Garage.co.uk customer support team is available to help. They can facilitate communication between you and the garage or assist in finding alternative solutions.

Understanding that changes can happen, Garage.co.uk and its network of garages are dedicated to ensuring that any modifications to your booking are communicated effectively, keeping your convenience and satisfaction as top priorities.