What should I do if I'm running late for my booking?

If you find yourself running late for a booking made through Garage.co.uk, it's important to inform the garage as soon as possible to manage your appointment effectively and maintain good communication. Here’s what you can do:

Contacting the Garage

• Phone Call: The most direct way to inform the garage of your delay is by giving them a call. The contact number for the garage can usually be found in the confirmation email you received upon making your booking or within the booking details on your Garage.co.uk account. A quick phone call can ensure the garage is immediately aware of your situation and can adjust accordingly.
• Instant Chat Facility: If you're unable to make a phone call or prefer an alternative method, you can use the instant chat facility available in your Garage.co.uk account. Located within the booking section of your account, this feature allows you to send a message directly to the garage, notifying them of your delay. The instant chat is an effective way to communicate if you’re in a situation where making a call isn’t feasible.

Why It’s Important to Notify the Garage

• Minimising Disruption: By informing the garage of your delay, you help minimise any disruption to their schedule. Garages plan their workload based on booked appointments, and knowing about any delays in advance helps them manage their time and resources more effectively.
• Rescheduling Options: If your delay means you'll miss your booking slot, the garage may be able to offer you the next available slot or reschedule your appointment for a more convenient time.
• Maintaining Service Quality: Good communication is key to receiving the best possible service. Keeping the garage informed of any changes ensures they can prepare for your arrival and provide the service you expect.

Remember, garages understand that delays can happen and appreciate being informed as soon as possible. By making a quick call or sending a message through the instant chat, you can ensure that your booking is managed as smoothly as possible, even if you're running late.