Who do I contact if the garage provided a service I did not approve?

Finding out that a garage has carried out services on your vehicle without your approval can be unsettling and may leave you wondering about the best course of action. Garage.co.uk is committed to ensuring a transparent and satisfactory service experience for all users. If you encounter a situation where a garage has provided a service you did not approve, here’s what you should do:

Reporting the Issue

• Log into Your Account: The first step is to sign in to your Garage.co.uk account. This is where you have control over your bookings and where you can report any issues.
• Navigate to Your Booking: Once logged in, locate the specific booking related to the issue in the 'My Bookings' section of your account. This is where you'll find all the details of your past and present bookings.
• Report a Problem: Look for an option to 'Report a Problem' within the booking details. Garage.co.uk provides a feature that allows you to directly report any issues related to services that were provided without your consent.
• Detail the Issue: When reporting the problem, be as specific as possible about what service was provided without your approval, and any communication you had with the garage regarding the services you initially agreed to. Providing detailed information helps Garage.co.uk to better understand the situation and assist you effectively.

Garage.co.uk Support

• Review and Support: Once you've reported the problem, the support team at Garage.co.uk will review the issue. They will likely get in touch with you for any further information needed and will work with you and the garage to resolve the matter.
• Resolution: The resolution may vary depending on the circumstances but could include arranging for the garage to rectify any unwarranted actions at no additional cost to you or helping to negotiate a settlement that is fair and satisfactory.

Direct Communication

In addition to reporting the problem via your account, it may also be worthwhile to directly contact the garage to express your concerns. Often, direct communication can lead to a quicker resolution.

Garage.co.uk values your trust and strives to ensure that all services booked through the platform meet your expectations. Reporting any discrepancies or unapproved services through your account is the first step towards resolving any issues, with the support of the Garage.co.uk team to guide you through to a satisfactory resolution.