What happens if I’m not at the location when the garage comes to collect my vehicle?

If you find yourself unable to be at the specified location when the garage attempts to collect your vehicle, it's important to know the steps that will be taken and what you can do. Here’s how this situation is typically handled:

Immediate Action by the Garage or Driver

• Contact Attempt: Should the garage or driver arrive to collect your vehicle and find you're not there, the first step they'll take is to call you. This call serves to confirm whether there's been a simple delay or misunderstanding regarding the collection time or location.
  Options for Re-arrangement:
• Rescheduling the Collection: If you answer the call and can quickly make it to the collection point, the driver may wait for you, depending on their schedule. However, if you're unable to meet the driver shortly, you'll need to discuss re-arranging the collection. This might involve scheduling for later the same day or another day entirely.
• Potential Fees: Be aware that failing to be present for the scheduled collection could incur a fee. Garages operate on tight schedules, and a missed collection disrupts their workflow, possibly affecting other customers. Any fee would likely be to cover the wasted time and resources.
• Booking Slot: Missing your collection slot can also mean your service or repair job gets pushed back. Due to the tight scheduling of services, the garage might not be able to accommodate your vehicle as initially planned, leading to further delays.

Best Practices

• Communication is Key: If you anticipate that you might not be available at the arranged collection time, contact the garage as soon as possible. Proactive communication can help avoid or minimize fees and disruption to the garage’s schedule.
• Update Contact Information: Ensure your contact details are up-to-date on Garage.co.uk so the garage or driver can reach you if there are any issues with collection.

Understanding the potential consequences and knowing how to handle being unavailable at your vehicle's collection time can help mitigate any negative impacts. Always aim for clear, prompt communication with the garage to ensure the smoothest possible experience for both parties.