How are the garages vetted before being listed?

Before a garage makes its way onto the Garage.co.uk platform, it goes through a meticulous vetting process designed to ensure only reputable and reliable services are offered to our users. Here's an in-depth look at how we ensure each garage listed on our site meets our stringent standards:

Initial Verification and Ongoing Monitoring:

Every garage applying to be listed on Garage.co.uk undergoes an extensive initial verification process. We check for valid qualifications, certifications, and insurance coverage to ensure they comply with legal and industry standards. But our commitment to quality doesn't stop there; we actively monitor the performance and customer feedback of all listed garages.

Utilising Customer Feedback and AI for Quality Assurance:

Customer reviews and ratings play a pivotal role in our vetting procedure. They provide valuable insights into the garage's quality of service, customer care, and reliability. To manage this effectively, we employ a combination of artificial intelligence and manual oversight, allowing us to maintain a high-quality offering:

• AI Systems: Our advanced AI tools analyse patterns in reviews and ratings, flagging any garages that fall below our expected standards.
• Manual Review: Alongside AI, our team conducts manual checks to ensure that any concerns raised by our systems or through customer feedback are accurately assessed and addressed.

This thorough approach ensures that only garages committed to providing excellent service are featured on Garage.co.uk, maintaining a network that you can trust for all your vehicle's needs.