What happens if a garage finds additional issues while servicing my vehicle?
At Garage.co.uk, we understand the importance of transparency and communication, especially when it comes to servicing your vehicle. If a garage discovers additional issues during the service that were not initially identified, the procedure is designed to keep you fully informed and in control of the decisions regarding your vehicle.
Transparent Communication:
- Immediate Notification: The garage will contact you as soon as they identify any additional issues with your vehicle. This ensures that you are kept in the loop and can make informed decisions about any further actions.
- Detailed Explanation and Quote: Before any additional work is carried out, the garage will provide a clear explanation of the identified issues and why they need to be addressed. You will also receive a detailed quote for the additional work, allowing you to understand the costs involved.
Your Control Over Additional Work:
No Surprise Work: No additional work will be completed without your explicit approval. You have the final say on whether you wish to proceed with the recommended services based on the information and quote provided by the garage.
- Options for Action: You can choose to have the garage complete the additional work, seek a second opinion, or delay any non-urgent repairs. The decision is yours, and our platform and partner garages respect your choice.
Commitment to Quality Service:
Garage.co.uk and its network of garages are committed to delivering high-quality service and maintaining the trust you place in us and our partner garages. The process for handling additional repairs is designed with your best interests in mind, ensuring that your vehicle receives the necessary care with full transparency and without any pressure.