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What should I do if I have a complaint about a service received?

If you're not satisfied with a service you've received via a garage listed on Garage.co.uk, we're here to help ensure your concerns are addressed promptly and effectively. Users have several avenues to express their dissatisfaction and seek resolution:

Contacting Support:

  • Contact Form: The fastest way to bring a complaint to our attention is by using the contact form available on our site. This allows you to detail your experience and the nature of your complaint.
  • Report a Problem: During the booking process or after service completion, you can report a problem directly through your booking dashboard. This method alerts us immediately to your issue.

Leaving a Review:

  • Share Your Experience: You also have the option to leave a review on the garage’s profile. This not only informs us but also helps other users make informed decisions based on shared experiences.

Resolution and Support:

  • Dedicated Support Team: Our support team will work diligently to address your complaint, liaising with the garage if necessary, to find a satisfactory resolution.
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