What should I do if I suspect unauthorised activity on my account?

Steps to Take in Case of Suspected Unauthorised Activity:

• Immediate Password Change: The first course of action should be to reset your password. This can be done by accessing the 'Forgot Password' link on the sign-in page, which will guide you through creating a new, strong password.
• Review Account Activity: Examine recent activity on your account. Look for any bookings or reviews that you don't recognise, which could indicate unauthorised use.
• Contact Support: If you observe any unfamiliar activity or if you're unable to reset your password, contact Garage.co.uk's customer support immediately. Provide them with details of your suspicions so they can assist you in securing your account and investigate the matter further.

Preventative Measures to Secure Your Account:

• Regularly Update Passwords: Change your passwords periodically and ensure they are complex, using a mix of letters, numbers, and symbols.
• Enable Two-Factor Authentication (2FA): If available, activate 2FA for an additional layer of security, which requires a second form of identification beyond just your password.
• Be Wary of Phishing Attempts: Be cautious of unsolicited communications asking for your personal details or directing you to a website to input your credentials.

Garage.co.uk’s Commitment to Your Security:

• Monitoring for Suspicious Activity: Our systems continuously monitor for any unusual activity, aiming to prevent and detect unauthorised access promptly.
• Customer Support and Guidance: Our dedicated support team is always available to guide you through recovering your account and reinforcing its security.