How are payment issues resolved through Garage.co.uk?

Garage.co.uk aims to provide a seamless booking and payment experience. In the event of a payment issue, the platform has a structured process to facilitate resolution:

• Direct Communication: Initially, customers are encouraged to speak directly with the garage to resolve any payment issues. This direct approach can often lead to a quick and simple resolution.
• Customer Support: If the issue cannot be resolved directly with the garage, the next step is to contact Garage.co.uk’s customer support team. Provide them with details of the issue, including any communication with the garage and receipts or proof of payment.
• Investigation: Garage.co.uk’s customer support team will investigate the issue. They will review the booking details, the garage's response, and any evidence provided by the customer to understand the situation fully.
• Mediation: The platform may act as a mediator between the customer and the garage. They will communicate with both parties to find a fair resolution based on the policies of the platform and the information provided.
• Resolution Advice: After reviewing the case, Garage.co.uk will provide advice on possible resolutions. This could range from facilitating a direct refund, suggesting further services, or providing guidance on taking the matter to a small claims court if necessary.
• Documentation: Garage.co.uk may ask for all related documentation to ensure a thorough and fair assessment. This can include quotes, invoices, proof of payment, and any correspondence.
• Ongoing Support: If the payment issue is complex, Garage.co.uk will continue to support the customer until an agreeable resolution is found.

It is important to note that while Garage.co.uk facilitates the booking of garage services, payments are made directly to the garages. Hence, the platform's role in resolving payment issues is primarily advisory and mediatory. Garage.co.uk is committed to ensuring that customers receive fair treatment and that their payment issues are addressed satisfactorily.

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