How do I handle additional charges if extra repairs are needed?

Navigating the waters of additional car repair charges can be a daunting prospect, but on Garage.co.uk, the process is designed with your comfort and control in mind.

Transparent Process:

Suppose during the course of the service, the mechanics realise that your vehicle requires additional repairs not covered in the initial quote. The garage is required to pause and inform you of this new development immediately. This is a commitment to transparency that Garage.co.uk takes seriously.

Revised Quotations:

You will be provided with a detailed explanation of the additional repairs needed and a revised quote for the extra work. It’s vital to ensure that you fully understand what the additional work entails and why it is necessary.

Your Authorisation:

Before any extra charges can be incurred, the garage must obtain your explicit authorisation. This is your safeguard to prevent any unexpected costs and ensures that you are always in the driver's seat when it comes to decisions about your vehicle.

Informed Decisions:

You have the right to ask questions, seek a second opinion, or even decline the additional services if you choose. The decision to proceed with the extra repairs is entirely yours, providing peace of mind that you won't be pressured into services that you’re not prepared to authorise.

Documentation:

Everything will be documented for clarity. Should you authorise the additional work, the garage will update the service record, and you’ll receive a revised quote in writing, preventing any misunderstandings about the service to be performed and the costs involved.

No Obligations:

Remember, you are under no obligation to approve additional costs. If the situation is not urgent or if you prefer to take some time to consider your options, you are entitled to do so.

Ultimately, the goal on Garage.co.uk is to facilitate a straightforward and stress-free experience, even when dealing with the unexpected. Additional repairs and costs are handled with a focus on communication and authorisation, ensuring that you remain informed and in control every step of the way.