Is it possible to get a refund if I’m not satisfied with the service?

Dissatisfaction with a service is unfortunate, but at Garage.co.uk, we understand the importance of customer satisfaction and your rights to a fair resolution. Here’s what you need to know about obtaining a refund:

• Direct Resolution: Initially, we recommend you to speak directly with the garage to express your concerns. Reputable garages will often be willing to address any issues to ensure customer satisfaction.
• Proof of Issue: Document the reasons for your dissatisfaction. This could include taking photos or having another professional assess the work. This proof is vital for supporting your claim.
• Refund Policy: Check the garage's refund policy, which should have been communicated to you before the service was completed. Understanding the policy will help you in negotiations.
• Garage.co.uk Guidelines: Although payments are made directly to the garages, Garage.co.uk expects all affiliated service providers to adhere to our standards of customer service. If the garage's resolution isn't satisfactory, we recommend you inform us.
• Mediation: In some cases, mediation might be the next appropriate step. This involves an independent third party who can help you and the garage reach an amicable agreement.
• Legal Rights: Be aware of your legal rights. In the UK, the Consumer Rights Act (2015) entitles you to a service performed with reasonable care and skill. If this hasn’t been met, you may be legally entitled to a partial or full refund.
• Leaving a Review: Share your experience in a review on Garage.co.uk. Honest feedback can drive improvements and alert future customers to potential issues.

Remember, most garages aim to provide services that meet your expectations, and they’ll be eager to rectify any problems. If you’ve followed these steps and still feel that your issue hasn’t been addressed, consider seeking legal advice to understand all the options available for your specific situation. Garage.co.uk is committed to supporting a fair and trustworthy service platform.