What happens if the final service cost is different from the initial quote?

When you book a service on Garage.co.uk, the quote you receive is intended to be as accurate as possible. However, occasionally, the final cost may differ from the initial quote due to various reasons. Here’s what you should know:

• Initial Diagnosis: The original quote is often based on the information you provide about your vehicle's needs. Sometimes, a more detailed inspection can reveal additional issues that require attention.
• Communication is Key: If the garage identifies the need for extra work that would alter the cost, they should inform you as soon as possible. You should receive a clear explanation for any additional charges or necessary work.
• Authorisation Required: The garage should seek your approval before proceeding with any services not included in the initial quote. Without your consent, they cannot charge you for extra work.
• Review the Differences: Once the service is complete, compare the final bill to your initial quote. Check for any discrepancies and ask the garage to clarify any charges you did not authorise or understand.
• Dispute Resolution: If there's a dispute regarding unauthorised charges, discuss it with the garage first. If you’re unable to resolve it, you may contact Garage.co.uk for support in mediating the issue.
• Amicable Settlement: Most garages aim for customer satisfaction and will work with you to resolve any misunderstandings or errors in billing.
• Documentation: Keep all documentation related to the initial quote and the final billing. This paperwork will be important if there are discrepancies that need to be addressed.

In the event that the final cost is legitimately higher due to authorised additional work, the garage should provide an updated quote before carrying out the service. Should the final service cost differ from what was initially quoted without proper authorisation or communication, reach out to Garage.co.uk customer service for guidance on the next steps.