Are reviews on Garage.co.uk moderated?

Yes, reviews on Garage.co.uk are indeed moderated, but it's essential to understand the nature and purpose of this moderation to ensure the platform remains trustworthy, transparent, and beneficial for all its users. Here’s how the moderation process works:

1. Automated Checks:

Immediately upon submission, reviews undergo automated checks to identify any blatant violations of our guidelines, such as the use of profanity, hate speech, or inclusion of personal information.

2. Flagging System:

Both businesses and users have the ability to flag reviews they believe might be in breach of our guidelines. A flagged review doesn't automatically get removed but triggers a manual review by our Content Integrity Team.

3. Content Integrity Team:

This dedicated team of specialists assesses flagged reviews, ensuring they adhere to Garage.co.uk's guidelines. They ensure that the feedback is genuine, relevant, and doesn't violate any policies, such as the inclusion of promotional content or personal data.

4. Transparent Process:

If a review is found to be in violation and requires modification, the reviewer is contacted with clear reasons and given the opportunity to amend their review accordingly. Reviews that cannot be amended and are in direct violation are removed.

5. Business Responses:

While moderation ensures the content's appropriateness, Garage.co.uk also allows businesses to respond to reviews, further enhancing transparency and open dialogue.

6. Ongoing Monitoring:

The moderation process is continuous. As Garage.co.uk evolves and grows, we consistently refine and improve our moderation techniques to maintain the platform's integrity.

It's worth noting that the objective of moderation isn't to favour businesses or reviewers but to ensure that the platform remains a reliable source of genuine feedback. We aim to strike a balance between allowing free expression and ensuring that the content aligns with our community standards and guidelines.