Can garages remove reviews they don't like?

The trust and authenticity of feedback on Garage.co.uk are paramount, and to uphold these values, we have specific guidelines in place regarding the removal of reviews.

Direct Removal is Not Permitted:

To address the query straightforwardly: No, garages cannot directly remove reviews they don’t like or find unfavourable. This policy ensures that all reviews, positive or negative, get an equal opportunity to be seen and valued by the community.

Building Trust:

Our main objective is to foster a genuine relationship of trust between consumers and businesses. Every review, whether laudatory or critical, offers an insight into the experiences of genuine customers. By not allowing direct removal, we aim to provide a transparent platform where users can share and access honest feedback.

Equal Treatment of All Reviews:

Every individual who's had a tangible interaction with a garage, be it good or bad, is encouraged to document their experience on Garage.co.uk. We uphold the principle of treating all reviews with impartiality, regardless of whether they're about a garage that uses our platform freely or one that's engaged in our paid services.

Flagging Concerns:

While garages can't remove reviews directly, they do have a recourse if they believe a review violates our guidelines. For instance:

• If they suspect a review is fake or not based on a genuine experience.
• If the review contains personal information, either about the garage staff or the reviewer.
• If the review contains inappropriate language or potentially defamatory statements.

In such cases, garages can flag the concerning review. Upon flagging, our dedicated Content Integrity Team will thoroughly assess the review against our guidelines. If found to be in violation, appropriate actions will be taken, which may include modification or removal.

In summary, while garages can't directly remove reviews based on personal preferences, Garage.co.uk provides a structured, fair process for addressing genuine concerns about review content, always keeping the authenticity and trustworthiness of the platform at the forefront.