How do I know if a review is genuine and verified?

Understanding the authenticity of a review is crucial when you're relying on it to make decisions. At Garage.co.uk, we've put measures in place to ensure the integrity of the feedback shared on our platform.

When you see a review with a "Verified" badge next to it, it means that the feedback is rooted in a service experience directly booked through Garage.co.uk. This badge serves as a mark of authenticity. The booking data on our platform corroborates these reviews, ensuring they come from actual users who engaged with the garage through our system. Essentially, it's our way of saying, "We can vouch for the authenticity of this experience."

However, it's worth noting that not every genuine review will carry this badge. Why? Because many individuals interact with garages in various ways, not strictly through bookings on our platform. For instance, someone might have just walked into a garage or booked via another method. Their feedback, though genuine, won't have the "Verified" tag simply because we don’t have the direct booking data to validate it. Yet, these perspectives remain invaluable in giving a holistic view of a garage's service quality.

Apart from the badge system, we continuously monitor and moderate reviews to maintain the quality and authenticity of content on our platform. Unusual patterns or suspicious activities trigger our review mechanisms, ensuring that the feedback you see is reliable.

In essence, while the "Verified" badge is a direct indicator of a review's genuineness based on our booking records, every review on Garage.co.uk adds to our community's collective understanding. We're committed to upholding the trust you place in us, ensuring you have access to genuine and helpful feedback at all times.