How do we handle flagged reviews?

Maintaining the integrity of reviews on Garage.co.uk is essential for both garages and users who rely on our platform. The flagging system plays a vital role in this process, ensuring that all feedback remains genuine and adheres to our guidelines.

Reviewing Process for Flagged Content:

• Immediate Assessment: Once a review is flagged, it's instantly directed to our dedicated Content Integrity Team. This team specialises in assessing reviews against our guidelines.
• Keeping the Review Live: During the assessment process, the flagged review remains visible on Garage.co.uk and continues to impact the garage's overall rating. This ensures transparency, and no content is hidden without a thorough evaluation.
• Detailed Examination: The Content Integrity Team performs a meticulous analysis of the review, matching it against our guidelines to determine its appropriateness. Factors like relevance, authenticity, and adherence to our content standards play a significant role in this process.
• Possible Outcomes of Assessment:
  • No Violation: If the review is found to be in line with our guidelines, it remains live, and the flagging is dismissed.
  • Editable Violations: For reviews that violate our guidelines but can be edited to be compliant (e.g., by removing personal details), we'll reach out to the reviewer to make the necessary adjustments. If the changes aren't made, the review might be removed.
  • Non-compliant Reviews: If a review severely breaches our guidelines and cannot be brought into compliance, it will be removed from our platform.

Communication:

Generally, due to the sheer volume of reviews and flags we handle, we don't notify the individual who flagged the review of the outcome. However, be assured that each flag is taken seriously, and thorough action is taken where necessary.

Ensuring Fair Use of the Flagging Tool:

Misuse of the flagging tool can dilute its efficacy. Thus, we continuously monitor flagging patterns to ensure it's used for genuine concerns. Repeated unwarranted flagging or flagging based on personal disagreements might be regarded as misuse. We rely on the collaborative effort of our community to maintain the tool's integrity.

In a nutshell, Garage.co.uk's approach to flagged reviews is both meticulous and fair, always aiming to uphold the authenticity and reliability of feedback on our platform. We are unwavering in our commitment to providing a transparent and trustworthy space for users and garages alike.