I've noticed an inappropriate review. How can I flag it?

We value the integrity and trustworthiness of reviews on Garage.co.uk, and as part of our commitment to maintaining a genuine platform, we've made it straightforward for our users to report any problematic content.

How do I flag a review?

1. Identify the Problematic Review: Start by locating the review in question.
2. Flag Icon: You'll see a flag icon next to each review. Clicking on this will initiate the process of flagging.
3. Affiliation Confirmation: We'll first confirm that you're not affiliated with the garage being reviewed. If you are from the reviewed company, you'll be prompted to flag the review through your dedicated account.
4. Specify the Reason: Next, you'll be asked to choose a reason for flagging the review. In some cases, you might need to provide further specificity about which parts of the review breach our guidelines.
5. Submit Your Report: To finalize, you'll enter your email address, affirming the accuracy of the information provided. Clicking "Next" will confirm your report.
6. Acknowledgment: A confirmation will appear, acknowledging that your flagging request has been received.

What happens next?

Once you've flagged a review, it triggers a process in our system:

• The flagged review is sent to our Content Integrity Team for assessment.
• The review remains visible on Garage.co.uk during this process, and it continues to impact the garage's overall rating.
• If the review is found not to violate our guidelines, the flag is dismissed and the review remains intact.
• Should the review violate our guidelines and can be edited to adhere to them (like removing personal information), we'll contact the reviewer for modifications. Failure to adjust will result in the review's removal.
• For reviews that breach our guidelines and cannot be rectified, they will be taken down.

Will I be informed about the outcome?

While we take every flagged review seriously and investigate thoroughly, we typically do not notify individuals of the outcomes due to the volume of reports we receive. However, rest assured, if a review contravenes our guidelines, necessary actions will be taken.

On Misusing the Flagging Tool:

The flagging tool plays a crucial role in our commitment to maintaining an authentic review platform. We kindly ask our community to use this feature judiciously. Flagging reviews without genuine cause or because of personal disagreements is discouraged. Excessive or unwarranted flagging can be considered misuse, and we urge our users to reserve this tool for genuine concerns.

In essence, Garage.co.uk thrives on the trust and active participation of our community. If you spot something amiss, you're empowered to flag it, and we're here to take action ensuring the integrity of our platform.