What can I do if my review is flagged or removed by a garage?

At Garage.co.uk, our priority is to maintain a platform of honest and transparent reviews. When a garage flags a review, it undergoes a thorough investigation by our content integrity team. If your review is flagged and consequently removed, here’s how you can address the situation:

1. Understanding the Reason:

First, it's essential to understand why your review was flagged. Reviews may be flagged for a variety of reasons such as suspected breach of guidelines, irrelevant content, or inappropriate language.

2. Notification:

You'll receive a notification explaining the removal. This will include details of the specific guideline or policy that your review is believed to have violated.

3. Opportunity to Amend:

If your review was removed for containing content that can be edited to comply with our guidelines, you’ll be given the opportunity to make appropriate changes and resubmit your review.

4. Submitting an Appeal:

Should you disagree with the removal, you can appeal the decision by providing additional context or evidence that supports the legitimacy of your review.

5. Re-posting Your Experience:

If your review was removed due to a correctable issue, you can post a new review that adheres to our guidelines. Ensure that your revised feedback is based on your direct experience and complies with all of our posting rules.

6. Contact Support:

Our support team is available to assist you. If you need clarification on our review policies or the flagging process, please reach out for support.

It’s important to note that a review will only be removed if it is found in violation of our guidelines. Garages cannot remove reviews simply because they are negative.