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What steps does Garage.co.uk take to prevent fake reviews?

Garage.co.uk is dedicated to ensuring that all reviews on our platform are authentic and reliable. We understand that fake reviews can undermine trust and distort the true picture of a garage's service. To combat this, we've implemented several robust measures:

  • Verified Reviews: We have a system in place that marks reviews as "verified" when a user has booked a service through Garage.co.uk. This helps other users identify reviews that are based on actual experiences.
  • Strict Booking Confirmation: Only customers who have made a verified booking through Garage.co.uk can leave a review. We cross-reference bookings with reviews to confirm authenticity.
  • Monitoring Systems: We use advanced monitoring tools to analyse patterns that could indicate fraudulent activity, such as multiple reviews coming from the same IP address.
  • Manual Checks: Our dedicated team conducts manual checks on reviews that are flagged by our automated systems, ensuring a thorough review process.
  • Clear Guidelines: We provide clear guidelines on what constitutes a legitimate review, and we educate our users on the importance of honest, transparent feedback.
  • Flagging System: Users and businesses can flag reviews they believe to be fake. These flagged reviews are then reassessed by our content integrity team.
  • Penalties for Misuse: We have a zero-tolerance policy for manipulation. Users or garages attempting to post fake reviews are subject to penalties, including removal from the platform.
  • Collaboration with Legal Authorities: If necessary, we collaborate with legal authorities to take action against those attempting to submit fraudulent reviews.
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