Why are some reviews marked as "Verified"?

At Garage.co.uk, transparency and authenticity are paramount. We believe that for users to trust the feedback they read, they need to have confidence in its origin. The "Verified" badge is a direct response to this belief, ensuring users can quickly identify reviews rooted in actual, traceable experiences.

So, why the distinction? Let’s delve into that.

When a user books a garage service directly through Garage.co.uk and then subsequently leaves a review about that service, this review is awarded the "Verified" badge. This badge signifies that we have a record of the transaction between the user and the garage. It's an acknowledgment that the reviewer has experienced the service they're commenting on first-hand, based on our booking records.

The primary purpose of this badge is to enhance trust. When users come across reviews with the "Verified" mark, they can be certain that the feedback is based on a genuine interaction facilitated by our platform. It eliminates guesswork and provides a clear indication of authenticity.

However, it’s essential to clarify that the absence of a "Verified" badge doesn't undermine the legitimacy of a review. Many individuals have genuine interactions with garages outside of our booking system. Their insights are genuine, but since there's no transactional record within our platform, they don’t receive the badge. Such feedback remains invaluable for providing a rounded perspective on a garage's services.

To sum it up, the "Verified" badge on Garage.co.uk is a tool for transparency, giving users a clear marker of reviews that can be tied back to a direct booking on our platform. It’s a part of our continuous effort to provide genuine, trustworthy feedback for our community, ensuring that when you’re reading a review, you’re getting the real picture.